Before you open it
Someone sent you a secret — a password, key or code — through SoloKeySplit. It is encrypted in their browser and can be opened once. To open it you need the link and a separate access password, which the sender should give you another way: by voice, in a different app, or from another device.
Opening the page does not reveal or consume anything; only the correct password does. The secret is decrypted in your browser, and the server never sees it or the password. If you did not expect a secret from this person, check with them through a channel you already trust before entering anything.
Ask the sender. It was deliberately not sent together with the link, so look for it in a different chat or ask them to tell you by voice. The link does not expire because you are waiting — only at the time the sender chose.
If something went wrong
The page says:
This one message covers every reason on purpose: a typo in the password, a secret that was already opened, or one that has expired. First retype the password carefully — letter case, keyboard layout, similar-looking characters. A wrong attempt consumes nothing. If it still fails, ask the sender to check their status link: it shows whether the secret was opened and when, and they can send you a new one.
The page says:
The link has two parts, and the part after # holds half of the key. Some apps cut it off when a message is forwarded or a link is copied partially. Copy the whole link from the original message, or ask the sender to resend it. The secret has not been consumed.
Unlocking needs a lot of memory for a few seconds — that is what makes guessing the password slow for an attacker. Browsers built into messengers sometimes cannot provide it or close in the background. Open the link in Safari or Chrome, or on a computer. A failed attempt of this kind consumes nothing.
The page says:
The service limits attempts from one connection. Wait a minute and try again — the secret is untouched.
After you open it
No. The server copy is deleted at the moment it is revealed, and the page clears itself after a short time. Save what you need — ideally into a password manager — before closing it. If it is already gone, ask the sender for a new one.
Nothing helped?
Ask the sender to create a new secret. It takes a minute, and the old one expires on its own.